Managed IT Services
Secured IT services engineered for empowering growth.
As businesses face increasingly sophisticated tech challenges, effective IT support becomes essential for growth.
Our managed IT plans offer a range of tiered services, each designed to cater to the varying needs of businesses. These plans provide the value-added services of an experienced IT team, ensuring your technology infrastructure aligns with industry best practices and supports your business goals.
The range of IT service offerings we provide offer varying levels of support and capabilities, from essential maintenance to comprehensive, all-encompassing IT management, tailored to fit diverse business requirements.
Growing Together:
Decades of Excellence, Thousands of Successes.
As the trusted IT partner for diverse organisations across Australia and New Zealand, we’re more than just numbers. Our journey is marked by relentless improvement and unwavering support, ensuring we remain at the forefront of innovation and service excellence. And this is just the beginning.
Comprehensive IT support solutions tailored for your business needs
Overview
Essentials Plan delivers expert IT support, safeguarding your business operations without the need for in-house IT staff.
Suitable for
- Small businesses needing basic IT support
- SMEs looking for centralised IT management
Overview
Cloud Protect secures Microsoft 365 with continuous threat detection, user training, & clear visibility. no in-house complexity.
Suitable for
- Microsoft 365 organisations needing ongoing cloud security
- Teams wanting proactive protection and visibility
Overview
Enterprise Plan offers comprehensive, round-the-clock IT support for large organisations, avoiding the complexity of internal teams.
Suitable for
- Companies looking for strategic IT risk management
- Organisations needing extended support
Antivirus + Endpoint Detection and Response.
Antivirus and Endpoint Detection and Response software for all managed Windows and MacOS supported devices. Rapidly detect, protect and mitigate threats to managed endpoints
Included
N/A
Included
Remote Monitoring and Management
Remote Monitoring and Management tools for all supported Operating Systems. Operating system vulnerability scanning, patching and enforcement via Policies.
Included
N/A
Included
3rd Party Application Patching
Third party application patching provided for hundreds of supported applications.
Included
N/A
Included
Cloud Backup and Restore for Endpoints*
Cloud backup software for all supported Windows devices*. Includes a 1TB initial cloud storage quota for your organization.
N/A
N/A
Included*
Technology Alignment Services via Virtual CIO
Strategical planning and alignment for your business from an IT perspective. Conducted by Productiv experts in their respective fields and catered to your individual business objectives.
N/A
N/A
Included
Compliance Consulting and Management
Align your organization with an industry or universal compliance framework. Expertise and tools are included to ensure compliance is reached and maintained.
N/A
N/A
Included
Vulnerability Scanning and Remediation
Vulnerability scanning, reporting and strategizing work to be performed on network devices, endpoints and external attack surface management.
N/A
N/A
Included
Cloud Services Backups, Alerts and Response
Protecting your Cloud Service solutions such as Microsoft 365, Google Workspace, Dropbox and others. Cloud Detection and Response (CDR) to protect your cloud environments combined with cloud backups for your Microsoft Office 365 and Google Workspace. Backups are stored outside of the local Microsoft 365 and Google Workspace datacentre’s for data resiliency.
N/A
Included
Included
Advanced Email Filtering
Create an additional layer of security with advanced email filtering that learns from your specific environment and dynamically protects email inbound and outbound.
N/A
Included
Included
Phishing Simulations and Training
95% of end users are the initial entry point of all cyber-attacks. Protect your environment by simulating attacks to your organization and provide insightful end user training to keep them aware.
N/A
Included
Included
Dark Web Credential Monitoring
Act on stolen credentials! Your usernames and password will end up on the Dark Web for a malicious actor to use. We monitor and report on credential theft so swift action can be taken if any of your Organization’s login credentials are exposed. We also offer monitoring for Executive-level personal accounts to ensure piece of mind for your most critical staff.
N/A
Included
Included
24/7 Managed Security Operations Center
Commonly referred to as Managed Detection and Response (MDR), a 24/7 Managed SOC for your environments. Cyber criminals are operational 24/7, make sure you have a security team respond to real-time alerts and take immediate action, investigate risks, triage data and remediate threats.
N/A
N/A
Included
Scheduled Cyber Security Penetration Testing
Gain valuable insight to your security exposures and let our team fortify them before cybercriminals are aware of them. Our penetration testing looks on the outside of your network for ways in, while internal exploit executions identifies what is attackable from threats inside the network. Regular penetration testing of your networks are scheduled automatically to ensure new threats are discovered and can be remediated.
N/A
Included
Remote Support
Remote support available Weekday support from 7 am to 5 pm (AEST)
A
Included
Included
On Site Support
On site support available Weekday support from 7 am to 5 pm (AEST)
A
Included
Included
N/A: Not Available for current tier
A: Available at a billable rate.
* Up to 1TB cloud storage per Organisation. Additional storage is purchasable.
Key partnerships
Blogs
- Strata Management
- Markus Waddington
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- Cyber Security
- Markus Waddington
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- Cyber Security
- Markus Waddington
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Craft your ideal IT support structure with us.
Reach out for a consultation to explore how our tiered Managed IT Service Plans can be precisely tailored to empower your business’s technological needs