Managed IT Services

Secured IT services engineered for empowering growth.

As businesses face increasingly sophisticated tech challenges, effective IT support becomes essential for growth.

Our managed IT plans offer a range of tiered services, each designed to cater to the varying needs of businesses. These plans provide the value-added services of an experienced IT team, ensuring your technology infrastructure aligns with industry best practices and supports your business goals.

The range of IT service offerings we provide offer varying levels of support and capabilities, from essential maintenance to comprehensive, all-encompassing IT management, tailored to fit diverse business requirements.

Growing Together:

Decades of Excellence, Thousands of Successes.

As the trusted IT partner for diverse organisations across Australia and New Zealand, we’re more than just numbers. Our journey is marked by relentless improvement and unwavering support, ensuring we remain at the forefront of innovation and service excellence. And this is just the beginning.

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Support

Comprehensive IT support solutions tailored for your business needs

Overview

Essentials Plan delivers expert IT support, safeguarding your business operations without the need for in-house IT staff.

Suitable for

Patch Monitoring & Management

Up-to-date system maintenance for optimal IT infrastructure.

Real-Time Error and Infrastructure Monitoring

Immediate updates on system performance and health.

Problem Isolation

Identifying and addressing root causes of IT issues.

Anti-Virus/Malware Support

Comprehensive protection and software support.

Warranty Management

Proactive tracking of infrastructure warranties.

Support Availability

Weekday support from 7 am to 7 pm.

Overview

Professional Plan enhances IT support for businesses in growth, offering advanced services without additional IT staff.

Suitable for

Patch Monitoring & Management

Up-to-date system maintenance for optimal IT infrastructure.

Real-Time Error and Infrastructure Monitoring

Immediate updates on system performance and health.

Problem Isolation

Identifying and addressing root causes of IT issues.

Anti-Virus/Malware Support

Comprehensive protection and software support.

Warranty Management

Proactive tracking of infrastructure warranties.

Support Availability

Weekday support from 7 am to 7 pm.

Project Management

Support for larger IT projects and business expansion.

Mobile Device Management

Optimisation and security for handheld devices.

No Minimum for Labour

Support for tasks of any size without extra costs.

Extended Hour Support

Assistance beyond regular business hours.

Web Portal/Dashboard

Centralised overview of IT support and technology areas.

Overview

Enterprise Plan offers comprehensive, round-the-clock IT support for large organisations, avoiding the complexity of internal teams.

Suitable for

Patch Monitoring & Management

Up-to-date system maintenance for optimal IT infrastructure.

Real-Time Error and Infrastructure Monitoring

Immediate updates on system performance and health.

Problem Isolation

Identifying and addressing root causes of IT issues.

Anti-Virus/Malware Support

Comprehensive protection and software support.

Warranty Management

Proactive tracking of infrastructure warranties.

Support Availability

Weekday support from 7 am to 7 pm.

Project Management

Support for larger IT projects and business expansion.

Mobile Device Management

Optimisation and security for handheld devices.

No Minimum for Labour

Support for tasks of any size without extra costs.

Extended Hour Support

Assistance beyond regular business hours.

Web Portal/Dashboard

Centralised overview of IT support and technology areas.

24/7 Monitoring and Support

Constant vigilance and immediate assistance.

Guaranteed One-Hour Response Time

Rapid response to any IT incidents.

Backup Software & Support

Robust backup solutions for data security.

Quarterly End User Education

Regular team training sessions for better IT utilisation.

Line of Business Application Support

Specialised support for key business applications.

This plan is the epitome of flexibility and comprehensiveness, encompassing all the benefits of the previous tiers. It is designed to adapt to the unique and evolving needs of your business. This level of customisation ensures that every aspect of your IT infrastructure, from routine maintenance to advanced project management and 24/7 monitoring, is covered. Ideal for businesses requiring a highly specialised IT approach, this plan offers the ultimate in bespoke support, ensuring all your technology needs are met with precision and expertise.

Key partnerships

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Craft your ideal IT support structure with us.

Reach out for a consultation to explore how our tiered Managed IT Service Plans can be precisely tailored to empower your business’s technological needs