About Us 

Productiv is dedicated to providing enterprise grade solutions to small and medium sized businesses.

With our team of specialised staff, we’ll keep it simple on all things, information technology and telecommunications. Our skilled business solutions team provides excellent, stress-free and effective IT solutions for all your needs. Productiv can assist you with everything from large network infrastructure projects to computer diagnosis and troubleshooting. We are located in the Brisbane Technology Park district just off the M1 Motorway, making it easy for you to stop by, or even better, let us come to you.

Let’s Get Productiv

With an experienced and diverse team, we can provide accurate solutions and flexible service options to our customers. Our colleagues at Productiv have expertise in IT with a technical background and years of experience which brings consistency in our work every time and excellent results for our clients. 

We have worked with professionals from different sectors to streamline, expand and improve processing systems. We are devoted to innovation to match the changing requirements of Australian businesses and delivering customer service first in everything we provide. Book an appointment or come visit us! Our team will be glad to assist you.

Years Of Experience


Tickets Resolved

Hardware Items Provided


Contact Form

Fill out our form to get in touch with us

Direct Contact

Contact Us direclty using the below information

Schedule a Meeting

Call Us

1300 13 66 77

Email Us


Visit Us

Building 18-107 Miles Platting Road,
Brisbane Technology Office Park,
Eight Miles Plains QLD 4113

Stay in the Loop


Sydney, Australia – October 3, 2019 – The first annual Connect IT APAC conference wrapped in Sydney last night with a sellout crowd honoring the inaugural list of APAC Techie Award winners. The user nominated awards highlight outstanding achievements of MSP and IT administration teams in the past year.

2019 MSP Automation Award goes to the company that best leverages automation or specific technical processes to enhance the experience of the end users they serve – Winner: PRODUCTIV


“Year after year, our community of MSP partners continues to blow us away with their innovation and dedication to providing the best services to their customers. It’s an honour to recognise their commitment and advanced use of the Kaseya IT Complete platform, and showcase their continued performance and success,” said Fred Voccola, CEO, Kaseya.

“IT teams are today’s unsung heroes and it is a privilige to give these businesses the recognition they absoutely deserve.”

Our Leadership Team


Craig Menham

Founder and Strategic Solutions Consultant


Markus Waddington

Service Delivery Manager


Matthew Christofells

Systems Development Manager


Kell Ainsworth

Digital Transformation Manager

Let’s Get Productiv in 1-2-3


We review your needs through our auditing process where we look into your system usage, capacity, capabilities and security.


We prepare a comprehensive written report of our findings in a language you will understand. The reports will identify both the risks and the opportunities to be addressed.


We then prepare an IT management plan that will work for your business, within projected budgets and costs.

Frequently Asked Questions

What are Managed IT Services?

Managed Services is a type of IT outsourcing in which your company hires a third-party company called a Managed Services Provider (MSP) to handle some or all of your IT needs. Managed IT Services typically changes from one merchant to another; however the essential obligation is network monitoring, management and problem resolution for your organisation’s IT frameworks.

What does a Managed Service Provider do?

A managed service provider or MSP is a third-party company that provides IT services and support to your company.  A managed service provider (MSP) proactively keeps up with your company’s innovation, provides remote IT assistance, develops IT disaster recovery plans, and develops business coherence agreements. Productiv is a premier Managed IT Service Provider in Brisbane, Queensland.

How does Managed Service Providers work?

An MSP assists in ensuring that your systems run smoothly, stay secure but also maintain the latest versions. For the fastest response to any issues, we assist remotely through our office but are also available for consultation in person. For highly skilled implementations, we will be available for site visits.

How can Managed IT services help my business?

Managed IT services help businesses prevent costly downtime by proactively monitoring your network for issues and fixing them. Your risk of infection, breach and outage is reduced since your network is remotely monitored. Compared to the high cost of break-fix IT services, the flat charge can save hundreds or even thousads of dollars.

Why use Managed IT Services?

The goal of an MSP is to provide contractual services, measuring, reporting, analyzing and optimizing IT service operations, which aspires to become a crucial enabler for business growth. A managed service provider offers business owners and overworked internal IT staff with affordable IT support, remote monitoring of critical networking devices like servers and firewalls, data backup and disaster recovery, network security, customized software solutions, and technology evaluation and planning.

How much does Managed IT Services cost?

While the majority of MSPs will charge a fixed monthly subscription fee, the process by which this fee is calculated can vary. Not all MSPs charge the same for their services. The cost of an MSP’s service will fluctuate depending on the size of your business, the specific services you require, and whether the solution offers per-device, per-user, tiered pricing packages, or perhaps, a combination of these.

What if my problem can't be resolved remotely?

At Productiv, we do our best to solve problems remotely, but we also provide onsite technical assistance when needed. Depending on the plan you choose, this may or may not be included in your monthly invoice. If you are an existing customer and do not know what is included in your managed IT services package, please contact us for a discussion.

Who can benefit from Managed IT Services?

For small businesses, managed IT service providers often act as outsourced IT staff or complement small internal teams. Large companies and organisations often work with managed IT service providers to close gaps, increase internal IT staff, complete projects, and perform migrations.