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1300 13 66 77
Building 18-107 Miles Platting Road,
Brisbane Technology Office Park,
Eight Miles Plains QLD 4113
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Book an appointment or call us and we will be happy to discuss how managed services and cyber security can be helpful in your business. Get in touch for a consultation and any questions.
Frequently Asked Questions
What are Managed IT Services?
Managed Services is a type of IT outsourcing in which your company hires a third-party company called a Managed Services Provider (MSP) to handle some or all of your IT needs. Managed IT Services typically changes from one merchant to another, however the essential obligation is network monitoring, management and problem resolution for your organisation’s IT frameworks.
What does a manage service provider do?
A managed service provider or MSP is a third-party company that provides IT services and support to your company. A managed service provider (MSP) proactively keeps up with your company’s innovation, provides remote IT assistance, develops IT disaster recovery plans, and develops business coherence agreements. Productiv is a premier Managed IT Service Provider in Brisbane, Queensland.
How does Managed Service Providers work?
An MSP assists in ensuring that your systems run smoothly, stay secure buy also maintain the latest versions. For the fastest response to any issues, we assist remotely through our office, but are also available for consultation in person. For highly skilled implementations, we will be available for site visits.
How can Managed IT services help my business?
Managed IT services help businesses prevent costly downtime by proactively monitoring your network for issues and fixing them. Your risk of infection, breach and outage is reduced since your network is remotely monitored. Compared to the high cost of break-fix IT services, the flat charge can save hundreds, or even thousands of dollars.
Why use Managed IT Services?
The goal of an MSP is to provide contractual services, measuring, reporting, analysing, and optimising IT service operations, which aspires to become a crucial enabler for business growth. A managed service provider offers business owners and overworked internal IT staff with relatively affordable server and computer support, remote monitoring of critical networking devices like servers and firewalls, data backup and disaster recovery, network security, customised software solutions, and technology evaluation and planning.
How much does Managed IT Services cost?
While the majority of MSPs will charge a fixed monthly subscription fee, the process by which this fee is assessed can vary. Not all MSPs charge the same for their services. The cost of an MSP’s service will fluctuate depending on the size of your business, the specific services you require, and whether the solution offers per-device, per-user, tiered pricing packages, or perhaps a combination of these.
What if my problem can't be resolved remotely?
At Productiv, we do our best to solve problems remotely, but we also provide onsite technical assistance when needed. Depending on the plan you choose, this may or may not be included in your monthly invoice. If you are an existing customer and do not know what is included in your managed IT services package, please contact us for a discussion.
Who can get benefit of having Managed IT Services?
For small businesses, managed IT service providers often act as outsourced IT staff or complement small internal teams. Large companies and organisations often work with managed IT service providers to close gaps, increase internal IT staff, complete projects, and perform migrations.