Managed IT Plans and their Specifications
Our Managed IT Services Agreement (MSA) provides powerful value-added services to your business or organization. It’s like having highly trained and experienced IT professionals as your own in-house IT department. They are aware about all the industry tools and software you need.
Our friendly consultants can work with you to decide the level of support and plan required. We manage IT systems and infrastructure to enable businesses to adapt technology changes, limit downtime, and proactively address challenges.
Essentials
Productiv Essentials Plan is the core of our managed IT service plans. It provides a level of service and functions that will allow your company to be supported with the essentials necessary to drive business, communication and technology.
Our Essentials Plan helps your company to focus on what you do best while we operate the technical aspects. We manage hardware, current infrastructure, update software, and maintain the continuous operation of all technical things.
The great thing about our Essentials Plan is it provides more than most competing IT Managed Services. You can be assured you are in great hands with the Productiv IT Team and our customer support.
Patch Monitoring & Management
Real-Time Error Monitoring
Real-Time Infrastructure Monitoring
Problem Isolation
Web Portal/ Dashboard
Anti-Virus/Malware Support & Software
Warranty Management
Support 7am -7pm Monday-Friday
Professional
The Professional Plan is for the growing business that needs more support and time due to expansion and projects. Our team can provide a service that covers all bases with IT and Tele-communications. We provide optimum support for additional hardware, such as mobile phones and tablets.
The Professional plan includes our Productiv Essentials as well as project management, mobile device management, and after-hours IT assistance. This plan is best suited for the small-medium enterprises, that is managing several projects and looking to expand. We offer no minimum for labor so every small task will be assisted with any extra cost.
Project Management
Mobile Device Management
No Minimum for Labour
Support for Extended Hours
Patch Monitoring & Management
Web Portal/ Dashboard
Real-Time Error Monitoring
Anti-Virus/ Malware Support & Software
Real-Time Infrastructure Monitoring
Warranty Management
Problem Isolation
Support 7am-7pm Monday-Friday
Enterprise
The Productiv Enterprise Plan is for the larger business that wants the flexibility to focus on their strengths. We fully cover all parts of a robust Managed IT service with added additional support and quick responsive time. This plan is suited for large enterprises with established IT systems.
With the Enterprise Plan, we time to help your team via education and training, either onsite or remotely. Backup software support is also a benefit of our Enterprise plan. We also have 24/7 Monitoring and additional support. This plan has everything included in the Essentials, and Professional plan plus more hands-on help for your IT needs.
Available Support Outside Hours
Guaranteed One hour Response Time
Back Up Software & Support
End User Education Quarterly
Line of Business Application Support
Patch Monitoring & Management
Web Portal/ Dashboard
Project Management
Real-Time Error Monitoring
Anti-Virus/ Malware Support & Software
Mobile Device Management
Real-Time Infrastructure Monitoring
Warranty Management
No Minimum for Labour
Problem Isolation
Support 7am-7pm Monday-Friday
Support for Extended Hours
Custom
The Essentials, Professional, and Enterprise Plans of Managed IT Services are all included in our Custom Plan. These configurable processes allow us to fulfil your business needs.
This is a level 4 support for your business meaning we will have 24/7 Monitoring. We will take the time to custom fit elements of our plan to your business. We are able to come and work with you onsite regularly. Our Custom Plan is like having your own IT department in house without the extra costs of staffing and resources.
Patch Monitoring & Management
Web Portal/ Dashboard
Project Management
Available Support Outside Hours
Support 7am-7pm Monday-Friday
Real-Time Error Monitoring
Anti-Virus/ Malware Support & Software
Mobile Device Management
Guaranteed One hour Response Time
Real-Time Infrastructure Monitoring
Warranty Management
No Minimum for Labour
Back Up Software & Support
Problem Isolation
Support for Extended Hours
End User Education Quarterly
Line of Business Application Support
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Book an appointment or contact us to discuss how managed services and cyber security can benefit your business.
Get in touch for a consultation and any questions.
Frequently Asked Questions
What are Managed IT Services?
Managed Services is a type of IT outsourcing in which your company hires a third-party company. They handle some or all of your IT needs. Managed IT Services typically change from one merchant to another. However, the essential obligation is network monitoring, management, and problem resolution for your organisation’s IT frameworks.
What does a manage service provider do?
A managed service provider or MSP is a third-party company that provides IT services and support to your company. A managed service provider (MSP) proactively keeps up with your company’s innovation. It provides remote IT assistance, develops IT disaster recovery plans, and develops business coherence agreements. Productiv is a premier Managed IT Service Provider in Brisbane, Queensland.
How does Managed Service Providers work?
An MSP assists in ensuring that your systems run smoothly, stay secure but also maintain the latest versions. For the fastest response to any issues, we assist remotely through our office. But we are also available for consultation in person. For highly skilled implementations, we will be available for site visits.
How can Managed IT services help my business?
Managed IT services help businesses prevent costly downtime by proactively monitoring your network for issues and fixing them. Your risk of infection, breach and outage is reduced since your network is remotely monitored. Compared to the high cost of break-fix IT services, the flat charge can save hundreds or thousands of dollars.
Why use Managed IT Services?
The goal of an MSP is to provide contractual services, measuring, reporting, analyzing and optimizing IT service operations. This aspires to become a crucial enabler for business growth. A managed service provider offers business owners and overworked internal IT staff with affordable IT support. This comes with remote monitoring of critical networking devices like servers and firewalls. Also, data backup and disaster recovery, network security, customized software solutions, and technology evaluation and planning.
How much does Managed IT Services cost?
The majority of MSPs will charge a fixed monthly subscription fee. But the process by which this fee is calculated can vary. Not all MSPs charge the same for their services. The cost of an MSP’s service will fluctuate depending on the size of your business, the specific services you require. Also, whether the solution offers per-device, per-user, tiered pricing packages, or perhaps, a combination of these.
What if my problem can't be resolved remotely?
At Productiv, we do our best to solve problems remotely, but we also provide onsite technical assistance when needed. Depending on the plan you choose, this may or may not be included in your monthly invoice. Please contact us for a discussion, and we can surely arrange a site visit by our technical support.
Who can get benefit of having Managed IT Services?
For small businesses, managed IT service providers often act as outsourced IT staff or complement small internal teams. Large companies and organisations often work with managed IT service providers. In order to close gaps, increase internal IT staff, complete projects, and perform migrations.