Managed IT Services
Secured IT services engineered for empowering growth.
As businesses face increasingly sophisticated tech challenges, effective IT support becomes essential for growth.
Our managed IT plans offer a range of tiered services, each designed to cater to the varying needs of businesses. These plans provide the value-added services of an experienced IT team, ensuring your technology infrastructure aligns with industry best practices and supports your business goals.
The range of IT service offerings we provide offer varying levels of support and capabilities, from essential maintenance to comprehensive, all-encompassing IT management, tailored to fit diverse business requirements.
Growing Together:
Decades of Excellence, Thousands of Successes.
As the trusted IT partner for diverse organisations across Australia and New Zealand, we’re more than just numbers. Our journey is marked by relentless improvement and unwavering support, ensuring we remain at the forefront of innovation and service excellence. And this is just the beginning.
Support
Comprehensive IT support solutions tailored for your business needs
Overview
Essentials Plan delivers expert IT support, safeguarding your business operations without the need for in-house IT staff.
Suitable for
- Small businesses needing basic IT support
- SMEs looking for centralised IT management
Patch Monitoring & Management
Up-to-date system maintenance for optimal IT infrastructure.
Real-Time Error and Infrastructure Monitoring
Immediate updates on system performance and health.
Problem Isolation
Identifying and addressing root causes of IT issues.
Anti-Virus/Malware Support
Comprehensive protection and software support.
Warranty Management
Proactive tracking of infrastructure warranties.
Support Availability
Weekday support from 7 am to 7 pm.
Overview
Professional Plan enhances IT support for businesses in growth, offering advanced services without additional IT staff.
Suitable for
- Businesses in digital transformation
- Organisations needing extended support
Patch Monitoring & Management
Up-to-date system maintenance for optimal IT infrastructure.
Real-Time Error and Infrastructure Monitoring
Immediate updates on system performance and health.
Problem Isolation
Identifying and addressing root causes of IT issues.
Anti-Virus/Malware Support
Comprehensive protection and software support.
Warranty Management
Proactive tracking of infrastructure warranties.
Support Availability
Weekday support from 7 am to 7 pm.
Project Management
Support for larger IT projects and business expansion.
Mobile Device Management
Optimisation and security for handheld devices.
No Minimum for Labour
Support for tasks of any size without extra costs.
Extended Hour Support
Assistance beyond regular business hours.
Web Portal/Dashboard
Centralised overview of IT support and technology areas.
Overview
Enterprise Plan offers comprehensive, round-the-clock IT support for large organisations, avoiding the complexity of internal teams.
Suitable for
- Companies looking for strategic IT risk management
- Organisations needing extended support
Patch Monitoring & Management
Up-to-date system maintenance for optimal IT infrastructure.
Real-Time Error and Infrastructure Monitoring
Immediate updates on system performance and health.
Problem Isolation
Identifying and addressing root causes of IT issues.
Anti-Virus/Malware Support
Comprehensive protection and software support.
Warranty Management
Proactive tracking of infrastructure warranties.
Support Availability
Weekday support from 7 am to 7 pm.
Project Management
Support for larger IT projects and business expansion.
Mobile Device Management
Optimisation and security for handheld devices.
No Minimum for Labour
Support for tasks of any size without extra costs.
Extended Hour Support
Assistance beyond regular business hours.
Web Portal/Dashboard
Centralised overview of IT support and technology areas.
24/7 Monitoring and Support
Constant vigilance and immediate assistance.
Guaranteed One-Hour Response Time
Rapid response to any IT incidents.
Backup Software & Support
Robust backup solutions for data security.
Quarterly End User Education
Regular team training sessions for better IT utilisation.
Line of Business Application Support
Specialised support for key business applications.
This plan is the epitome of flexibility and comprehensiveness, encompassing all the benefits of the previous tiers. It is designed to adapt to the unique and evolving needs of your business. This level of customisation ensures that every aspect of your IT infrastructure, from routine maintenance to advanced project management and 24/7 monitoring, is covered. Ideal for businesses requiring a highly specialised IT approach, this plan offers the ultimate in bespoke support, ensuring all your technology needs are met with precision and expertise.
Key partnerships
Blogs
- IT Leadership
- Craig Menham
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- Strata Management
- Craig Menham
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- Cybersecurity
- Craig Menham
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Craft your ideal IT support structure with us.
Reach out for a consultation to explore how our tiered Managed IT Service Plans can be precisely tailored to empower your business’s technological needs