Super Smart Tech Gurus Keeping IT Simple
We understand that for most businesses managing your IT can be time-consuming, frustrating and costly – all huge pain points especially when they’re not your area of interest or expertise, right? That’s where our tech wizardry comes in…
Whether you are looking for Customised Managed IT Services, IT Audits & Reviews or Project based ad-hoc IT support; we will find the best solution to suit your business. Allow us to manage your IT journey so you can focus on your business.
Mission & Vision
Changing the Future of your IT for the Better
Our mission is to simplify business and technology for you so you can focus on what you do best in your industry or profession. We help SME’s with IT consulting, Managed IT Services, Professional It and Development Services.
Services We Offer
We understand the importance of a secure, dependable and stable network. By outsourcing your IT requirements to us, you will be able to manage your daily operations and constant team communication.
Our Approach to IT Services
Our Managed IT plans provide you with the IT support your business needs without the high costs over time. Preventative maintenance is vital to keep IT equipment working as well as extending its life.
We help our customers prevent costly downtime by proactively monitoring their network for issues and initiating the solutions as soon as an issue presents itself.
Most of the time, we are able to assist our customers remotely, ensuring a quick response time to tickets. If a site visit is required, a qualified IT technician is assigned to the case and the customer is kept informed of each step in the process.
Getting Productiv is As Easy As 1-2-3
Our consultants follow a simple three stage framework for you.
We review your needs through our auditing process where we look into your system usage, capacity, capabilities and security.
We prepare a comprehensive written report of our findings in a language you will understand. These reports will identify both the risks and the opportunities to be addressed.
We then prepare an IT management plan that will work for your business, within projected budgets and costs.
Years Of Experience
Support: We are available 24/7
It’s good to know that our Service Desk is available as a 24/7 on call service for emergency incidents. Our trained technicians can visit your site by prior agreement at level 3 and 4 of our managed service agreements. We also provide an offline ticketing system wherein you can send your requests or changes to be made. These tickets would be responded and worked upon as we receive them.
WE GET YOUR DESIRED RESULTS
100% Money Back Guarantee
If you sign a Managed Services Agreement today and are genuinely not satisfied within 30 days, we will refund your money.
Blogs and Newsletters
As we begin a new year, it is difficult to so without reflecting on the year just gone. 2020 was, unpredictable, unsettling and until it occurred, unimaginable. The coronavirus pandemic descended upon the world and impacted business in ways not seen since the great...
A user-friendly and adaptable business management solution is essential for Small and Medium Sized Business Enterprises (SMEs) who are looking to expand and take their company to the next level. With seamless, real-time technology and an integrated workflow, the...
How Outsourcing IT Services Can Improve Your Business’s Bottom LineAs a business owner or manager, you have a lot to juggle. Not only do you have to manage staff, provide great products or services to your customers and clients, and keep your business running...
Start Getting Productiv Now
Book an appointment or contact us to discuss how managed services and cyber security can benefit your business.
Get in touch for a consultation and any questions.
Frequently Asked Questions
What are Managed IT Services?
Managed Services is a type of IT outsourcing in which your company hires a third-party company. They handle some or all of your IT needs. Managed IT Services typically change from one merchant to another. However, the essential obligation is network monitoring, management, and problem resolution for your organisation’s IT frameworks.
What does a manage service provider do?
A managed service provider or MSP is a third-party company that provides IT services and support to your company. A managed service provider (MSP) proactively keeps up with your company’s innovation. It provides remote IT assistance, develops IT disaster recovery plans, and develops business coherence agreements. Productiv is a premier Managed IT Service Provider in Brisbane, Queensland.
How does Managed Service Providers work?
An MSP assists in ensuring that your systems run smoothly, stay secure but also maintain the latest versions. For the fastest response to any issues, we assist remotely through our office. But we are also available for consultation in person. In addition, we will be available for site visits for highly skilled implementations.
How can Managed IT services help my business?
Managed IT services help businesses prevent costly downtime by proactively monitoring your network for issues and fixing them. Your risk of infection, breach and outage is reduced since your network is remotely monitored. Thus, compared to the high cost of break-fix IT services, the flat charge can save hundreds or thousands of dollars.
Why use Managed IT Services?
The goal of an MSP is to provide contractual services, measuring, reporting, analyzing and optimizing IT service operations. This aspires to become a crucial enabler for business growth. To sum up, a managed service provider offers business owners and overworked internal IT staff with affordable IT support. This comes with remote monitoring of critical networking devices like servers and firewalls. Also, data backup and disaster recovery, network security, customized software solutions, and technology evaluation and planning.
How much does Managed IT Services cost?
The majority of MSPs will charge a fixed monthly subscription fee. But the process by which this fee is calculated can vary. Not all MSPs charge the same for their services. The cost of an MSP’s service will fluctuate depending on the size of your business, the specific services you require. Also, whether the solution offers per-device, per-user, tiered pricing packages, or perhaps, a combination of these.
What if my problem can't be resolved remotely?
At Productiv, we do our best to solve problems remotely, but we also provide onsite technical assistance when needed. Also, depending on the plan you choose, this may or may not be included in your monthly invoice. Please contact us for a discussion, and we can surely arrange a site visit by our technical support.
Who can get benefit of having Managed IT Services?
For small businesses, managed IT service providers often act as outsourced IT staff or complement small internal teams. Large companies and organisations often work with managed IT service providers. In order to close gaps, increase internal IT staff, complete projects, and perform migrations.