Managed IT Services
Secured IT services engineered for empowering growth.
As businesses face increasingly sophisticated tech challenges, effective IT support becomes essential for growth.
Our managed IT plans offer a range of tiered services, each designed to cater to the varying needs of businesses. These plans provide the value-added services of an experienced IT team, ensuring your technology infrastructure aligns with industry best practices and supports your business goals.
The range of IT service offerings we provide offer varying levels of support and capabilities, from essential maintenance to comprehensive, all-encompassing IT management, tailored to fit diverse business requirements.
Growing Together:
Decades of Excellence, Thousands of Successes.
As the trusted IT partner for diverse organisations across Australia and New Zealand, we’re more than just numbers. Our journey is marked by relentless improvement and unwavering support, ensuring we remain at the forefront of innovation and service excellence. And this is just the beginning.
Support
Comprehensive IT support solutions tailored for your business needs
Item
Description
Overview
Essentials Plan delivers expert IT support, safeguarding your business operations without the need for in-house IT staff.
Suitable for
- Small businesses needing basic IT support
- SMEs looking for centralised IT management
Overview
Essentials Plan delivers expert IT support, safeguarding your business operations without the need for in-house IT staff.
Suitable for
- Small businesses needing basic IT support
- SMEs looking for centralised IT management
Overview
Enterprise Plan offers comprehensive, round-the-clock IT support for large organisations, avoiding the complexity of internal teams.
Suitable for
- Companies looking for strategic IT risk management
- Organisations needing extended support
Overview
Suitable for
- Companies looking for strategic IT risk management
- Organisations needing extended support
Antivirus + Endpoint Detection and Response
Antivirus and Endpoint Detection and Response software for all managed Windows and MacOS supported devices. Rapidly detect, protect and mitigate threats to managed endpoints
Included
Included
Included
Included
Included
Included
N/A
Included*
Strategical planning and alignment for your business from an IT perspective. Conducted by Productiv experts in their respective fields and catered to your individual business objectives.
N/A
Included
Align your organization with an industry or universal compliance framework. Expertise and tools are included to ensure compliance is reached and maintained.
N/A
Included
N/A
Included
Protecting your Cloud Service solutions such as Microsoft 365, Google Workspace, Dropbox and others. Cloud Detection and Response (CDR) to protect your cloud environments combined with cloud backups for your Microsoft Office 365 and Google Workspace. Backups are stored outside of the local Microsoft 365 and Google Workspace datacentre’s for data resiliency.
N/A
Included
N/A
Included
95% of end users are the initial entry point of all cyber-attacks. Protect your environment by simulating attacks to your organization and provide insightful end user training to keep them aware.
N/A
Included
N/A
Included
N/A
Included
Included
Remote support available Weekday support from 7 am to 5 pm (AEST)
A
Included
On site support available Weekday support from 7 am to 5 pm (AEST)
A
Included
N/A: Not Available for current tier
A: Available at a billable rate.
* Up to 1TB cloud storage per Organisation. Additional storage is purchasable.
Key partnerships
Blogs
- Cyber Security
- Markus Waddington
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- Managed IT
- Craig Menham
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- Managed IT
- Craig Menham
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Craft your ideal IT support structure with us.
Reach out for a consultation to explore how our tiered Managed IT Service Plans can be precisely tailored to empower your business’s technological needs