Introducing George's Loader Hire
George’s Loader Hire is a leading provider of specialist equipment, wet and dry hire, renowned for its reliable equipment and exceptional customer service. The company supports various rail construction and maintenance projects by supplying high-quality machinery and skilled operators.
Located near Productiv HQ, George’s Loader Hire has built a strong reputation for operational efficiency and client satisfaction. However, a recent office break-in posed a significant challenge, prompting quick action to ensure business continuity and security.
The Situation
George’s Loader Hire experienced an office break-in that resulted in the theft of laptops and essential equipment. This incident threatened to disrupt their operations and compromise sensitive information. Immediate action was needed to minimise the impact on their business activities and assist with the investigation conducted by local enforcement authorities.
Enter Productiv
Productiv stepped in to address the immediate needs of George’s Loader Hire. The proximity of their office to Productiv HQ enabled a quick response. Productiv’s expertise in IT support and crisis management provided a robust approach to mitigate the impact of the theft. They leveraged their strengths in deploying loaner machines, ensuring minimal disruption to business operations, and utilising monitoring and management agents to gather crucial follow-up information for law enforcement.
- Cybersecurity Management, which included Network, Endpoint, and Server protection, as well as credential compromise monitoring, External penetration testing, and Vulnerability scanning. Ongoing OS and Application Patch management was also introduced to ensure system integrity and security.
- A Microsoft Teams meeting room solution and interactive boardroom displays to improve internal communications and collaboration across their distributed workforce.
- Productiv is in the early stages of developing a bespoke HSE (Health, Safety, and Environment) platform suited to BMI Group's unique operational requirements, ensuring they meet compliance standards while enhancing safety measures across all sites.
Previous attempts by BMI Group to solve these issues had fallen short, making Productiv’s expertise invaluable. Productiv’s unique selling propositions include its deep technical proficiency, innovative methodologies, and bespoke approach to IT solutions. By implementing a modern telephony solution through Microsoft Teams Direct Routing, Productiv further enabled BMI Group to scale its communication infrastructure while maintaining security and efficiency.
The Outcomes
The partnership between Productiv and George’s Loader Hire yielded remarkable outcomes, with key achievements including:
- Quick recovery: Rapid deployment and setup of loaner machines allowed George's Loader Hire to continue operations with minimal impact.
- Enhanced security: Productiv’s monitoring and management agents provided critical follow-up information required by local enforcement authorities.
- Operational continuity: Immediate IT support ensured that George's Loader Hire could maintain business activities without significant downtime.
- Effective crisis management: Productiv’s prompt response and strategic actions helped George's Loader Hire navigate the crisis.
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Key partnerships
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- Managed IT
- Craig Menham
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- Managed IT
- Craig Menham
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- Microsoft
- Craig Menham
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