Case Study

Driving Success as BMI Group Improves Remote Connectivity with Productiv’s Innovative Solutions

Introducing BMI Group

BMI Group is a leading name in waste and recycling management, renowned for its comprehensive services across several locations. Specialising in waste handling and environmental sustainability, BMI Group has significantly impacted both urban and remote areas. The company operates similarly to other major international waste management firms, with a strong focus on innovation, efficiency, and environmental responsibility.

BMI Group’s dedication to reducing carbon footprints and implementing sustainable waste management practices sets it apart in the industry. Their commitment extends beyond local solutions, influencing global waste reduction and recycling efforts.

With a global presence and numerous accolades for its sustainable practices, BMI Group has seen rapid growth and success, particularly highlighted by its recent expansions and technological advancements, which have reinforced its position as a sustainability leader in waste management.

The Situation

BMI Group faced significant challenges due to several sites’ remote locations, where traditional internet connectivity was not feasible. They needed a reliable and scalable network solution to support their growth and operational efficiency. Without a robust solution, they risked operational inefficiencies, communication breakdowns, and reduced productivity—highlighting the urgency for an innovative, reliable approach that could support their distributed operations.

Beyond connectivity, BMI Group also required comprehensive IT infrastructure management, cybersecurity protection, and backup solutions to ensure the reliability and security of their operations. This included End-to-End server management and cloud-replicated server backups, designed to recover on-prem servers locally or to a cloud environment in under 4 hours, ensuring business continuity.

Enter Productiv

To address BMI Group’s connectivity issues, Productiv introduced a cutting-edge solution using StarLink technology, complemented by a 4G/5G backup system. This approach not only enhanced network performance across existing sites but also supported the dynamic needs of remote networks by providing flexibility and scalability.

Productiv’s holistic solution also ensured minimal downtime and seamless integration of BMI’s existing infrastructure with new technologies, ensuring a smooth transition and uninterrupted operations. The StarLink solution allowed for high-speed, low-latency connectivity, vital for remote operations in challenging environments.

In addition to connectivity, Productiv implemented a range of services to manage BMI Group’s broader IT requirements:

Cybersecurity Management, which included Network, Endpoint, and Server protection, as well as credential compromise monitoring, External penetration testing, and Vulnerability scanning. Ongoing OS and Application Patch management was also introduced to ensure system integrity and security.
A Microsoft Teams meeting room solution and interactive boardroom displays to improve internal communications and collaboration across their distributed workforce.
Productiv is in the early stages of developing a bespoke HSE (Health, Safety, and Environment) platform suited to BMI Group's unique operational requirements, ensuring they meet compliance standards while enhancing safety measures across all sites.

Previous attempts by BMI Group to solve these issues had fallen short, making Productiv’s expertise invaluable. Productiv’s unique selling propositions include its deep technical proficiency, innovative methodologies, and bespoke approach to IT solutions. By implementing a modern telephony solution through Microsoft Teams Direct Routing, Productiv further enabled BMI Group to scale its communication infrastructure while maintaining security and efficiency.

The Outcomes

Productiv’s interventions brought significant improvements to BMI Group’s operations:

Enhanced network connectivity across remote sites, ensuring consistent and reliable performance.
Improved flexibility in establishing and moving remote networks as needed.
A scalable telephony solution, allowing seamless communication via Microsoft Teams on mobile devices.
Increased operational agility, enabling BMI Group to scale and retract operations as required, meeting dynamic business demands.
Comprehensive cybersecurity protection ensures that their network, endpoints, and servers are well protected against potential threats, with the added assurance of credential compromise monitoring and regular penetration testing to identify vulnerabilities.
Single-pane of glass reporting provides the BMI team with a high-level overview of their entire IT environment and the ability to drill down into specific details when needed.
Cloud-replicated backups and server management, ensuring fast recovery in case of any issues, enhancing business continuity and minimising downtime.

The implementation of these solutions not only improved BMI Group’s day-to-day operations but also provided peace of mind, knowing their IT environment was robust, secure, and scalable.