CIS NBN Enterprise Ethernet Low CoS (12 Month)

Critical Information Summary
Productiv Internet Services
nbn Enterprise Ethernet Low CoS (12-month term)

Service to be provided: This nbn Enterprise Ethernet Service provides full end-to-end fibre direct to your site.

Please note: This summary does not include any promotional offers, discounts, or price alterations that may occur on occasion.

Information about the service

What is the service?

nbn® Enterprise Ethernet is a Layer 2 carrier-grade fibre service that delivers bandwidth with the highest speed, performance and reliability across the nbn® ethernet access network. nbn® Enterprise Ethernet enables a symmetrical bandwidth profile with traffic prioritisation, including low Class of Service (CoS). Low CoS provides an excess information rate with best effort contention. Availability will depend on location.

Where is it available?

Available as an upgrade to businesses within nbn’s® fixed line footprint, your business can access full end- to-end fibre installed from the Fibre Access Node (FAN) back to your site with nbn® Enterprise Ethernet. However, a fibre build contribution may be applicable. Fixed Wireless and Satellite customers may be able to access this service following a manual service qualification check, call our Team for more information.

What do I need to access the service?

Regardless of the technology type you currently have in place, nbn® will need to install a Business Network Termination Device (BNTD). You will also need an NBN-ready modem/router. Where applicable, nbn® will need to install equipment on the outside and inside (near a power point) of your premises. A person over 18 will need to be at the address for this appointment.

Minimum term of the service

This service is over a 12-month term.

What is included?

• Best Effort Contention Ratio
• No Excess Usage
• Static IP

Qualifications for Service

You must agree to our business terms and conditions available at https://productiv.au/terms-and-conditions.

Please note that this service may be restricted or be cancelled if you:

• Breach our terms and conditions,
• You are abusive to our staff,
• You fail to pay your bill.

Further Information Regarding Pricing

Excess Usage

There is no excess usage charges.

Setup Fee

There will be a $5,000 setup fee. Also a fibre build contribution may be applicable.

Fibre Build Contribution Fee

There may be a fibre build contribution fee applicable. Please inquire during your ordering process with us to receive advise if the fee is applicable for your order.

Equipment Fee

You may provide your own modem/router or we can provide one to you for purchase. Please contact our team if you require the purchase of a modem/router for your service.

Other possible costs

You monthly costs may be different if additional items or services are added on. Please see the relevant critical information summary and contact our team for more information.

Exit Fee

If there is an active contract, an exit fee applies of number of months left x monthly charge.

Cancellation fees for orders in-progress

Fees will vary depending on the order’s progress. During planning $750, design phase $2,050, Build/pre-delivery phase $15,000 (ex GST).

Service Relocation

The service will need to be available at the nominated new location. An early termination fee may apply. The customer is liable for all setup costs and fibre build contribution at the new location. Please contact our team for more information if this is required.

Downgrade fees

If a plan is changed to a lower plan then a downgrade charge applies. It costs are calculated by: Reduction in monthly recurring cost x Remaining contract term.

Changes to your Plan

We may make changes to your plan. If the change is materially detrimental to you, we will provide you with 30 days of written notice.

Other Information

Customer Service

If you require account support, technical support or would like to know more about services we provide, please reach out to our team.

Complaints

If you are not happy with your service, you can lodge a complaint by contacting our Accounts team:

Telecommunications Industry Ombudsman (“TIO”)

We are always ready and willing to help you through your problem or issue that makes you unhappy with the service we provide. We will do out best to resolve your issues as priority. If you are still not happy with the service we provide after working with us on a complaint, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation.