CIS NBN Broadband (Low tier)

Critical Information Summary
Productiv Internet Services
nbn Broadband (Low Tier Business Plans)

Service to be provided: Uses nbn infrastructure to deliver broadband to your premises.

Please note: This summary does not include any promotional offers, discounts, or price alterations that may occur on occasion.

Information about the service

What is the service?

nbn® broadband service uses NBNCo infrastructure (e.g. Fibre To The Premises, HFC, Fibre To The Curb, or Fibre To The Node) to deliver broadband to your premises. These services provide the typical business download and upload speeds listed for each plan in the table above.

Where is it available?

These services are available anywhere that nbn® has been rolled out – for more details you can visit https://www.nbnco.com.au/learn/rollout-map.

What do I need to access the service?

Where applicable, nbn® will need to install equipment on the outside and inside (near a power point) of your premises. A person over 18 will need to be at the premises for this appointment. You will also need an NBN-ready modem/router. If you do not have one, please let our team know and we can quote options suitable for your business.

FTTC customers only will also need an nbn® network connection device & HFC customers will need an nbn® Network Termination Device provided free of charge by nbn®. Important note for FTTN and FTTC customers: Your copper phone line will be taken over by the connection. This means that you need to transfer to an IP phone service (internet-based phone) or you will lose your current landline phone connection. You may find that all the phone sockets within your premises are disabled. If you have more than one phone line into your property, you can opt for nbn® on one line, and to keep your landline on the other, for a service fee. Please be aware that this second line will be shut down in 18 months from the time nbn® went live in your area. If this is required, please inquire with our team.

Minimum term of the service

This service is a month-to-month service with no fixed term.

What is included?

• Static IP
  

Qualifications for Service

You must agree to our business terms and conditions available at https://productiv.au/terms-and-conditions.

Please note that this service may be restricted or be cancelled if you:

• Breach our terms and conditions,
• You are abusive to our staff,
• You fail to pay your bill.

Further Information Regarding Pricing

Excess Usage

There is no excess usage charges.

Setup Fee

There is no setup fee.

Equipment Fee

You may provide your own modem/router or we can provide one to you for purchase. Please contact our team if you require the purchase of a modem/router for your service.

New Development Fee

The nbn® may charge a $300 new development fee for the cost of deploying network infrastructure to new premises or dwellings. This fee may be applied to each new premises requiring a nbn® connection. This includes, but is not limited to, new dwellings, lots under reconstruction, and new buildings requiring a new mailing address. We will inform you upon signup if this fee may apply.

Other possible costs

You monthly costs may be different if additional items or services are added on. Please see the relevant critical information summary and contact our team for more information.

If you are upgrading your plan before the end of your monthly billing cycle, you will need to pay the different between your current plan and the new plan. If you wish to downgrade your plan, please note you are not entitled to a refund prorata.

NTD upgrade may apply up to $297 based on your order.

Changes to your Plan

We may make changes to your plan. If the change is materially detrimental to you, we will provide you with 30 days of written notice.

Other Information

Customer Service If you require account support, technical support or would like to know more about services we provide, please reach out to our team.

Complaints

If you are not happy with your service, you can lodge a complaint by contacting our Accounts team:

Telecommunications Industry Ombudsman (“TIO”)

We are always ready and willing to help you through your problem or issue that makes you unhappy with the service we provide. We will do out best to resolve your issues as priority. If you are still not happy with the service we provide after working with us on a complaint, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation.