Digital Transformation Services

The process of transforming a company into a digitally enabled enterprise is known as digital business transformation. It effectively takes use of new technology, processes, and people to gain a competitive edge in the digital economy.

In our daily lives, digital technology has become prominent. Productiv will help you throughout this journey with our digital transformation services.

PAM Solution | Productiv


What are the main areas of our Digital Transformation Services?

Choose your appropriate service and we are happy to explain further.

The goal of digital transformation is to create value by utilising digital technologies. A change in thinking, culture, leadership, procedures, and competencies is required for digital transformation. Digital transformation is more than just embracing new technology; it is also about changing how we work, interact, learn, live, and play. It is critical to understand that digital transformation is not a single event. Instead, it is a never-ending process that will need several revisions and tweaks along the way.

Digital transformation technologies are solutions for collaborating with digital transformation activities. Cloud computing, big data analytics, social media, mobile applications, artificial intelligence, virtual reality, augmented reality, blockchain, the internet of things, machine learning, robots, and other technologies are examples of these. The main services we provide at Productiv for achieving your organisation’s digital transformation are as follows:

Digitisation of Paper Forms to Electronic Forms

Electronic forms provide a chance to optimise and automate procedures for greater efficiency. We have solutions for all businesses; small, medium and large no matter the sector of your industry.

Incident Management

Incident management includes all aspects of an incident throughout its life cycle. It streamlines processing and makes ticket management transparent. We can help in all areas related to cyber security and your IT equipment’s safety.

Custom Application Development

Productiv is here to provide modern solutions by focusing on analysis, design, quality automation, security and development to provide custom digital platforms for your business without any interruption to your business.

Document Management with SharePoint

The most comprehensive corporate platform as an intranet because it connects employees to the tools and information they use on a daily basis. Your data will be secure with SharePoint’s extensive Cyber Security.


Workflows enables an organisation to connect business logic to documents or objects in a SharePoint list or library, allowing it to manage common business practices. Productiv can help with relevant training and software.

Employee Onboarding and Offboarding

IT professionals must collaborate with their HR Departments to develop a consistent and effective employee onboarding and offboarding procedure. SharePoint helps save ciritcal information with it’s features.

The digitisation of paper forms to electric forms

What are Electronic Forms?

Electronic forms, in their most basic form, are an online replica of paper forms. Essentially, this is a paperless version of the document with some automation. This decreases the number of physical papers needed in the workplace while also ensuring the safe storage and retention of your data.

An electronic form combined with cloud technology can be used in a more complicated system to submit forms through an approval workflow, automate alerts, or trigger further actions that relate to other business processes in your organisation. We have added a sample image of a registration form for a house rental company.

How can Electronic Forms help my Business?

The first advantages of electronic forms are obvious. There will be no more paper forms, handwriting problems, or misplaced paperwork. There will be no more manually entering data into spreadsheets or filing documents in cabinets. Electronic forms can improve the efficiency and organisation of existing paperwork and reports.

Furthermore, electronic forms provide a chance to optimise and automate procedures for greater efficiency. Electronically gathered data may be compiled and evaluated for patterns. Form submissions might set off procedures or notifications that guarantee submissions are handled as soon as possible. The importance of being able to rapidly evaluate and process the data cannot be underestimated.

What Options are Available?

When it comes to using electronic forms in your business, you have a lot of alternatives! Simple data collection technologies, such as Microsoft Forms and Power Apps, are ideal for simple data collecting with minimum automation.

For example, you might use Microsoft Forms to distribute a survey to your team members that includes questions about their yearly evaluation. Responses can send a notification to the manager, who can evaluate them and compare them to data from prior years or other team members.

How can I get started?

The usage of electronic forms is all about saving time and obtaining data in a format that can be quickly accessible, analysed, and automated to enhance your business operations. Many of our operations at Productiv are streamlined using Microsoft products. Every day, we work with customers to enhance, expand, and grow their businesses by using electronic data collection and automated procedures.

We’ll collaborate with your team to create a complete list of criteria and assist you in selecting an existing tool or developing a solution that fulfils all of your requirements.

Incident Management

What is an IT incident?

An IT incident is defined as any disruption to an organisation’s IT services that impacts everyone, from a single user to the entire enterprise. An incident is defined as something that disrupts business operations.

What is IT incident management?

The procedure of managing IT service disruptions and reinstating services within defined service level agreements is known as incident management (SLAs). The incident management process begins with an end user reporting an issue and finishes with a service desk team member resolving that issue.

What happens if there is no IT incident management in place?

Incident management includes all aspects of an incident throughout its life cycle. It streamlines processing and makes ticket management transparent. Managing tickets without incident management might be difficult. Some of the major issues that may occur include:

– Lack of information for end users regarding ticket progress and estimated       timelines.

– There is no adequate record of previous events.

– Inability to document solutions to recurring or familiar problems.

– Increased risk of business interruptions, particularly when severe disasters     occur.

– Decreased resolution times

– Inadequate reporting skills.

– Lower consumer satisfaction

Who uses IT Incident Management?

IT service desk teams frequently employ incident management strategies. End customers typically contact service desks as a single point of contact to report concerns to IT management teams. Depending on the type of event, these procedures may be simple or complicated; they may also comprise numerous workflows and tasks in addition to the fundamental process outlined above.

Benefits of Incident Management with Productiv

Incident Management from Productiv may help keep employees active and satisfied by providing simple contact assistance to track and resolve concerns. Users may contact our IT service desk staff via a self-service portal, email, phone, or mobile device.

Productiv’s incident management provides 24-hour assistance, integrates seamlessly with AIOps, enables users to report problems via omni-channel notification, and provides service-desk staff with a clear perspective of event resolution procedures via an incident response framework. The configuration management database (CMDB) establishes a single system of record to enable users better understand the implications associated with particular events, problems, and change requests, while visual task boards promote intuitive, effective collaboration.

Furthermore, with guided setup, implementing incident management is a quick and easy procedure.

Rapid Service Restoration

Allow agents to manage and work together on projects using a single IT process platform.

Increase Staff Productivity

With innovative online self-service and two-way communication, you can empower employees to accomplish more.

Enhance Incident Prevention

Provide self-service portals and intelligent chatbots so that consumers have the resources they need to address their own problems without involving IT.

Increase Agent Productivity

Incorporate machine learning to guarantee that events are assigned to the appropriate groups for faster and more thorough resolution.

Customised Software Development

Why use a customised software for your business?

With customised software development, you never have to worry about your company stalling behind its competitors or failing to meet business objectives on time. Using a customised software solution helps your organisation develop new ideas, save money, improve overall experience, support future growth, and serve as a competitive advantage.

Most organisations rely on current available technology to keep their operations running smoothly by utilising existing software and internet solutions to increase productivity. Fortunately, software engineering has paved the road for even better alternatives, such as custom software development.  Also, custom software development promises to reduce the time it takes you to reach your objectives.

How Productiv offers software solutions?

We’ll transform your company from time-consuming manual spreadsheets to accessible data sources. To do this, we will develop user-friendly, custom-built software that will save you time and decrease human error. We’ll even go above and beyond automation by connecting our new system with your existing software.

We produce customised software that accomplishes exactly what you need it to do with our custom software development services. This implies it contains all of the features your company requires. Customised Software Development may help transform your organisation for the better by increasing employee productivity and lowering key person risk, as well as improve decision making and customer satisfaction. Your targets will be our priority and we’ll provide the solution you need to achieve them.

Productiv is here to provide modern solutions by focusing on analysis, design, quality automation, and development to provide custom digital platforms for your business. We have our fully integrated software PSA365 which helps businesses monitor their IT infrastructure. Similarly, we can connect with you, know your needs and will provide appropriate solutions.

What are the benefits of a customised software?

You should expect an improvement in the quality of work your employees offer using customized software since they will be able to avoid making mistakes. As a consequence, your company can expect effective solutions and competent services.

Innovative And Practical Solutions
You’ll get tech help to manage your software, as well as more productive activities and greater performance from your employees.

Long-Term Cost Savings
While customized software is reasonably priced, because it will take a software developer some time to create a tailored solution for your organisation, you can expect significant results once it is completed. It will increase the productivity of your employees and make your investment worthwhile for all of the custom functions you choose.

Improves Overall Satisfaction
By making your team’s job more comfortable, you reduce stress and provide a more efficient manner for them to do their jobs. As a consequence, your consumers may expect speedier response times, which will persuade them to continue requesting your services due to your quality guarantee to provide things on time.

Promote the Development of Your Business
Every firm wants to grow in the future; they simply don’t know when it will happen. You may accelerate the process of enhancing your assets, such as your goods or services, staff, and expansion prospects, if you rely on customized software development services. Another advantage of custom software is its capacity to be regularly upgraded to meet the demands of your business.

Utilize Your Competitive Advantage
There’s a good probability your competitors are also using ready-made software for their businesses. However, if you update to customised software and focus on user-centered design, you will already have a competitive edge.

Document Management with SharePoint

Why businesses need Document Management?

Document management regulates how documents are generated, evaluated, and distributed in your business, as well as how they are subsequently disposed of or archived. Although the term “management” suggests that information is controlled from the top, a good document management system should reflect the culture of the company that employs it.

The document management solutions you employ should be flexible enough to allow you to closely regulate a document’s life cycle if that matches your organization’s culture and goals, but also to allow you to deploy a more tightly organized system if that suits your enterprise better.

What is SharePoint?

SharePoint is the most comprehensive corporate platform as an intranet because it connects employees to the tools and information they use on a daily basis. Instead of utilising a one-time tool for a specific activity and having your data sit in isolation in that tool, your data can flow and feed into reports, metrics, and workflows with SharePoint.

With well-designed cybersecurity, SharePoint relieves both IT and employee concerns. Because Office 365 includes security controls and Microsoft cloud protection, SharePoint can relieve concerns about unintentional data breaches and cyber-attacks. A contemporary Office 365 intranet is now smoother and more user-friendly, making it an ideal alternative for a company seeking dependable, well-integrated, and long-term intranet technology.

What are the benefits for using SharePoint as Document Management System?

All of these aspects of document management are incorporated in SharePoint Foundation. SharePoint Server provides the below features:

  • What policies should be applied to documents so that document-related actions are audited, papers are maintained or disposed of responsibly, and essential organisational material is protected.
  • How to manage papers as company records that must be kept in accordance with legal obligations and business policies.

Applications in the Microsoft Office system, such Microsoft Outlook and Word, also offer features that support each stage in a document’s life cycle to ensure that information workers can readily take advantage of these capabilities without having to deviate from their regular operations and familiar tools.


What are Workflows?

Workflow is frequently defined as a sequence of tasks that results in an outcome. Workflow is defined more specifically in the context of SharePoint, DropBox, and Google as the automated movement of documents or materials through a sequence of activities or tasks associated to a business process.

Workflows enable an organisation to connect business logic to documents or objects in a SharePoint list or library, allowing it to manage common business operations consistently.

How to use Workflows in your business?

Workflows can reduce the cost and time it takes to manage typical business procedures like project approval or document review by coordinating and tracking the human activities involved.

In a SharePoint site, for example, you may create a process to a document library that sends a document to a group of individuals for review. When the author of a document initiates this process on a document in that library, the workflow produces tasks for document approval, assigns these tasks to the workflow participants, and then sends email notifications to the participants with task instructions and a link to the document that has to be reviewed.

While the workflow is executing, the workflow owner (in this example, the document author) or the workflow participants can check the Workflow Status page to see who has finished their workflow tasks. When all workflow participants have performed their duties, the process is completed, and the workflow owner is automatically notified.

The steps in the previous example’s Approval workflow follow the sequence shown in this image.

What are the benefits for using Workflows in any organisation?

Workflows are ideal for doing repetitive operations such as automatically creating an email response when a consumer completes a request form, transaction processing, or connecting with several databases while processing an insurance claim.

Almost every operational method in any business may be regarded as a workflow if it is made up of repeating stages. Company purchase orders, E-commerce, new employee on-boarding, customer service and support, bank account sign-up, healthcare management, and many more are examples of Workflow use cases.

Stakeholders may gain several benefits from using automated technologies or formal analytic methodologies to optimise processes throughout a company, including:


  • Better decision-making (becoming data-driven, rational and consistent)
  • Costs and risks are reduced.
  • Faster operational procedures and the elimination of obstacles.
  • Improved awareness of processes and methods for closing the gap between the present state and the desired future state.
  • Improved and consistent customer experiences.
  • Employees are allowed to focus on more innovative, higher-value work when tedious and repetitive duties are removed from job roles.
  • Advanced cognitive technologies, integrated applications, and systems.

Employee Onboarding and Offboarding

Why is Employee Journey Management Essential?

IT professionals have a significant responsibility in employee onboarding and offboarding programmes. The reason is the growing importance on technologies like SharePoint for data storage, other cloud technology, and the complexities of remote working.  IT professionals must collaborate with their HR departments to develop a consistent and effective employee onboarding and offboarding procedure.

Employee Onboarding and Best Practices

Employee onboarding is a set of procedures that helps the chosen candidate in becoming a fully integrated and functional part of the business. A strong employee onboarding programme boosts productivity by clearly defining job and organisational requirements, avoiding mistakes, and saving time and stress. Because new employees are aware of the company’s data security rules and other procedures, it invariably decreases business risks.

Reduce time spent on productivity.
Reduce paperwork, provide a clear understanding of fundamental job duties, and boost productivity.

Make onboarding duties simple.
Create new employee accounts, manage onboarding, create reports, assign induction, and efficiently engage with the new hire.

Configure the onboarding procedure.
Create custom onboarding procedures and allocate them to new recruits based on geography and classification. With SharePoint ‘s customisable features, you can concentrate on people and communication, select onboarding activities as appropriate, and track the progress of new recruits.

Make the procedure more efficient.
Prioritize IT training to ensure that employees understand how to behave safely and responsibly from the start. Provide the employees with security trainings and company protocols.

Employee Offboarding and Best Practices

Employee offboarding refers to the deliberate process of separating an employee from your employment. In other words, it marks the beginning of the official separation of the employer and the employee.  Although, the HR department begins the offboarding process, IT professionals must see it through to completion. A bad exit may transform any departing employee into a hostile insider. The departing employee might utilise their privileged access to breach security systems and steal critical information. The below practices with the use of SharePoint would ensure the safe exit of an employee.

Restricting access and Retrieving company assets.
IT professionals should take extreme efforts to prevent the employee from accessing virtual and real firm assets. Remove the employee’s user account from any relevant systems, such as Microsoft 365, Google Workspace, or relevant company softwares with critical information, on the employee’s last day, and reset the passwords on any shared accounts.

Begin Early Information Exchange.
The information sharing procedure includes recording the exiting employee’s activities and responsibilities so that the next person in their capacity does not have to start from zero.

Back Up Crucial Data
Back up all information on the departing employee, from the first day to the last. This is critical for legal and compliance reasons. For example, if a former employee files a legal claim against your company, your legal team will need to evaluate the onboarding and offboarding records to ensure you are protected from any legal action.

How Digital Transformations Reduces Environmental Impact?

The corporate environment has historically relied on paper-based products, even if digital technology has improved enough to eliminate our need for them.  It is time for businesses to take digital transformation seriously in order to increase operational efficiency and decrease our negative impact on the environment.

Certain paper-based corporate procedures may now be digitised, reducing paper use while speeding up and simplifying operations. Aside from the expense of paper, a paper-based system incurs several other expenditures, including pens, printing ink, printers, photocopying, shredders, and the sheer space and electricity required to run all of this equipment. Beyond the environmental and financial benefits of digital transformation, it also has a revolutionary impact on employees productivity and experience.

A digital solution allows information to be sent in real time and fast action to be done. Consider a hazardous chemical spill: When reported via a digital platform, an immediate resolution can be created and acted upon based on data. But with paper-based reporting, a form must be obtained, filled out, and presented to a department head, who must then hand it over to another person who may or may not be on-site – all at great financial and reputational cost to your firm.

Digital technologies may help employees, particularly frontline workers, accomplish their jobs better. You may utilise digital platforms to link employees and leaders, resulting in a more collaborative and rich culture. Your frontline staff are the face of your business; connect with them, and you’ll always know what’s going at every level, allowing you to respond appropriately.

Digital transformation may save your company time, money, stress, and talent while also lowering its environmental impact. Reverse the damaging practices of the past and go ahead with a new way of thinking by embracing digital technology and encouraging your employees in adopting it as well.

Our people take the time to understand your company or project and align suitable IT solutions and operations that work for you.

IT Audits

The first step of knowing your IT systems is to understand the existing infrastructure and operational needs.

Our experienced consultants can conduct a thorough audit of everything your current system has to offer including performance measures and security checks.

We take a holistic view of both the technical and the human operational needs backed by our systematic frameworks to ensure your IT systems are at their most productivity.

Our Service Desk is also available as a 24/7 on call service for emergency onsite visits by prior agreement at level 3 and 4 of our managed service agreements.

IT Strategies

With a completed IT assessment comes the opportunity to improve and optimise your systems. Our expert staff can discuss and recommend a variety of suitable IT strategies that will make the most of what you have and what you need in the future. This will minimise the risk and costs of investing in unsuitable technology through ill-informed IT procurement decisions.

When you partner with Productiv you can trust that the advice is in your best interest.

IT Security

When you invested in good IT infrastructure you want to be assured that it is safe and secure. IT security is an area we take very seriously from the very beginning during our vulnerability assessments. We can then provide advice and assistance with firewalls, data backup, user access and threat reduction strategies to provide you with peace of mind.

Virtual CIO

Many larger companies often have a Chief Information Officer (CIO) in staff who manages the complexities of information technology to enhance efficiency and profitability. Smaller companies can still take advantage of this executive level of management by outsourcing the expertise.

We can provide a virtual CIO service that gives you all the benefits of professional IT management without the burden of a full time staff member.

How outsourcing IT can save your budget?

  • Pay Only for the Service You Need
  •  24/7 IT Monitoring
  •  Improve Your Staff Productivity
  •  Eliminate Unanticipated Spikes in Budget
  •  Better Security
  •  Add Resources on Demand
  •  Ensure Compliance with Government Regulations

Contact Us

1300 13 66 77

Building 18-107 Miles Platting Road Brisbane Technology Office Park Eight Miles Plains QLD 4113

Monday-Friday: 7am – 7pm

Get Started

Contact us and start your IT journey with the best service provider.